Refund policy

Each Loca Loco box is carefully handcrafted, and many of our products are personalized with the baby’s name, making them truly one-of-a-kind.

Because of this customization, personalized items cannot be returned or exchanged once the order has been confirmed.

For non-personalized items, you may request a refund or exchange within 14 days of delivery, provided the item is unused, in its original packaging, and in perfect condition.

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of receiving it and include photos of the issue — our team will gladly assist you with a replacement or solution.

We’re committed to making sure every Loca Loco gift arrives in perfect condition, crafted with love and care.